COVID-19 Emergency Information For Clients
What To Do In A Pet Emergency During Coronavirus (COVID-19)
This page has been put together for pet owners to keep them up-to-date on what to do in a pet emergency during the coronavirus (COVID-19 ) pandemic as it unfolds in Australia.
What to expect when you get to Perth Vet Emergency
We ask for your understanding as we implement changed safety measures in line with Government COVID-19 recommendations to help us give your pet the best care and for your health and safety.
If you are in the position to let us know that you will be arriving, please call us before coming down to us. We encourage you to use your bathroom prior to visiting us as we do not have a toilet available on our premises.
Upon arrival, we’ll greet you at the front door. Due to COVID-19, our Client Care Team will ask you a few short questions about your pet’s health as well as your current health. Please note, if you are COVID-19 positive you can still visit us. We have increased health and safety measures to ensure we can see all clients and welcome you to our hospital.
We’ll ask you to wait in your car while we see your pet, and we’ll text you a link to an electronic form for you to complete the details we will need. If your pet has life-threatening injuries, please push the buzzer to the left of our entrance door on arrival to speak with a member of the team.
Rest assured once we have seen your pet, one of our vets will phone to discuss a treatment plan with you and discuss an estimate. You will be given instructions on how to pay a deposit for your pet’s treatment.
We will explain how your pet’s treatment plan will work and you’ll have plenty of opportunities to ask us any questions. We are here to help put your mind at ease when discussing your pet’s treatment. Rest assured our hospital has state-of-the-art medical equipment to help your best friend – some of which is identical to that used in a human emergency hospital.
Picking up your pet
If your pet has been cleared to go home by a vet, we will phone you to give you a time to collect them. When you arrive we will:
- Give you an update on your pet, including any medications/things you need to know to continue care at home and with your primary vet
- Give you all the information you need to pay the remainder of your account
Our team will bring your furry friend to our front door where you can collect them from us.
Frequently Asked Questions
What should I do if I have a pet emergency during the coronavirus (COVID-19) pandemic?
Do I need to make an appointment?
What do I do if I am currently under quarantine order or have been diagnosed with COVID-19 and need to bring my pet to you?
- Is not been diagnosed with COVID-19, and;
- Who has not been in close contact with a diagnosed person to bring your pet to the hospital.
If you are unable to arrange for someone else to bring your pet to us, we can still see your pet:
- Once you arrive at our hospital, please wait in your car and we will come out to help you;
- Phone us from the car park to let us know you have arrived;
- A nurse will then come out to collect your pet and take them into the hospital. The vet will then perform a consultation with you via phone or video call.
How are you keeping your hospitals safe?
Can I visit my pet in hospital?
Where can I find up-to-date information on the impact of coronavirus (Coronavirus (COVID-19) and pets?
Are you accepting cash as a form of payment during the coronavirus (COVID-19) outbreak?
My financial circumstances have changed due to the coronavirus (COVID-19), do you offer payment plans?
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